Deloitte Report on Global Financial Services Offshoring

Most of Alacra's largest customers have outsourcing/offshoring arrangements in India.  Deloitte just published a 10 page Global Financial Services Offshoring Report 2007 which outlines the offshoring "journey" and offers advice on best practices.  The report summary also provides a link to a press release: Financial services companies increase overseas headcount 18-fold as offshoring accelerates and evolves.

Highlights include:

• India remains offshoring's hub but is likely to lose share in the future

• China's growing competitiveness may dampen salary inflation among Indian offshoring industry workers
• Knowledge-process offshoring, such as investment banking analytics and research, has grown along with transaction processing, finance & HR

Given the amount of work and stress the offshoring trend has caused financial institution's information centers, this report is worth-reading.  There's not much new but it does crystalize, from an outsider's perspective, what it takes to make offshoring work.

Comments

[M]

Thanks for the tipoff. Will check the report when I can

- Mohan
http://www.offshoringmanagement.com/theBook.htm