Every January we ask customers to fill out our annual survey via email. We use SurveyMonkey for the entire process – survey creation, users responses and response analysis. It’s one of those rare services that is extremely well-designed and works every time. We do need to bribe customers to complete the survey – this year we’re randomly selecting three respondents and giving them their choice of an iPod mini or a Bose SoundDock. The survey results are always interesting. We get to present some new ideas to clients and see if they generate interest. If so, we follow up in person. If not, we toss it. What’s hot now? Customers are struggling for more comprehensive information on private companies. We’re working on it.